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Knowledge Base

Return & Refund Policy

Once an order is confirmed, we do not accept return or refund requests. However, in the following cases, we are committed to finding a fair and amicable solution for all parties:

Damaged Products

  • Notify FAITH FOODS/FOI/FFOIPL within 2-3 days of delivery via email at info@faithfoods.com.
  • Include the order number, a photo of the invoice, one outer box image, and two clear images of the damaged product.
  • If multiple items were shipped, only the damaged product may be returned and replaced.
  • We will replace the product(s) promptly and work to find a suitable resolution.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

Missing Products

  • Notify FAITH FOODS/FOI/FFOIPL within 2-3 days of delivery via email at info@faithfoods.com.
  • Include the order number, a photo of the invoice, one outer box image, and two clear images of the opened box showing all received items.
  • Refund requests will not be accepted, but we will promptly re-send the missing product.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

Spoiled Products

  • Notify FAITH FOODS/FOI/FFOIPL within 4-5 days of delivery via email at info@faithfoods.com.
  • Provide the order number, packaging/manufacture date, and clear images or video of the spoiled product.
  • Returns will not be accepted due to variations in taste, texture, color, or aroma, as our products are natural and handmade, leading to batch differences. We ensure no compromise in quality and maintain maximum nutritional value.
  • We will work towards an amicable resolution and replace the product after due investigation.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

Refund Policy

No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.

  • Any amount deducted will be refunded within 5 - 10 business days.
Shipping Policy

Please note that our free shipping policy applies only during promotional campaigns or special offers, as specified.

Shipping Guidelines

  • A complete and accurate postal address, including the pin code, email ID, and contact number, is essential for shipping your order. Please double-check your pin code and contact details before finalizing your order.
  • If the ordered item is in stock, it will be packed and dispatched from our warehouse within 2-3 working days.
  • For items not in stock, production will be arranged, and they will be dispatched within 7-10 working days of order placement. You will be informed of any delays in such cases.
  • Our courier partners deliver shipments from Monday to Saturday, 9 AM to 7 PM. Delivery timelines exclude public holidays and Sundays.
  • Delivery may be impacted by factors beyond our control, such as delays from courier partners, weather conditions, or strikes.
  • Upon dispatch, we will send you an email with your order tracking details.

For any further inquiries, feel free to contact us at info@faithfoods.com.
Privacy Policy

Privacy Policy

Faith Foods Organic India Pvt Ltd (referred to as “FOI,” “we,” or “us”) is the owner of the website https://faithfoods.com/ (the “Website”). This Website provides information about our products, services, and offerings.

We are committed to respecting your data privacy rights and protecting the personal information collected through this Website. This Privacy Policy explains how we collect, use, and protect your personal information.

  1. Acceptance of the Privacy Policy
    By clicking “I Agree” or continuing to use this Website, you consent to our use of your personal information as described in this Privacy Policy. If you do not agree, you may withdraw your consent by contacting us via email at info@faithfoods.com.
    If you are using the Website on behalf of a third party, you confirm that you have the authority to bind such third party to this Privacy Policy. If you do not have such authority, or do not agree to these terms, please refrain from using the Website.
  2. Information We Collect
    We may collect the following personal information:
  • Name, email address, phone number, postal address, and company name.
  • Payment information (processed directly by third-party payment providers; we do not store your card information).
  • Data from social media interactions (comments, shares, etc.).

    We also use cookies and similar tracking technologies to collect data about your usage of the Website, including IP addresses, browsing patterns, and interaction with our content. You can opt out of cookies by adjusting your browser settings.
  1. How We Use Your Information
    We use your personal information for the following purposes:
  • To inform you about our offerings and respond to inquiries.
  • To process orders, payments, and deliver products.
  • To send promotional emails or newsletters (you may opt-out at any time).
  • To improve our Website and offerings.
  • To comply with legal or regulatory obligations.
  1. Data Disclosure
    We do not sell, rent, or share your personal information without your consent. However, we may share your information in the following cases:
  • Affiliates: We may share information with our affiliates to improve our offerings.
  • Service Providers: We may share data with service providers who help operate the Website.
  • Legal Compliance: We may disclose information to comply with legal obligations.
  1. Data Retention
    We only retain personal information for as long as necessary to fulfill the purposes outlined here. You may request deletion of your data by contacting us, though there may be delays in fully erasing data due to backups.
  2. Security Measures
    We store personal information on secure, third-party cloud servers. While we implement robust security measures, no system is 100% secure, and we cannot guarantee complete protection from unauthorized access or attacks.
  3. Your Rights
    You have the right to:
  • Access your personal information.
  • Request rectification, deletion, or restriction of your data.
  • Object to the processing of your data and withdraw consent at any time.

    Please contact info@faithfoods.com to exercise these rights.
  1. Children’s Privacy
    We do not knowingly collect personal information from children under 16 without verifiable consent from a legal representative. If a child under 16 has provided personal information, their guardian may contact us to have it deleted.
  2. Opt-Out Options
    You may opt-out of receiving promotional communications by following the unsubscribe link in emails or contacting info@faithfoods.com.
  3. External Links
    Our Website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices.
  4. Limitation of Liability
    We are not liable for any damages arising from the use of this Privacy Policy, except as required by law.
  5. Governing Law
    This Privacy Policy is governed by the laws of India. Disputes will be subject to the jurisdiction of courts in Pune, India.
  6. Changes to this Policy
    We may update this Privacy Policy from time to time. Please review it regularly to stay informed of any changes.
  7. Contact Us
    For questions, concerns, or to withdraw your consent, please contact us at info@faithfoods.com.

More Topics

Where is my order?

We usually dispatch all orders within 2-3 working days.
Received damanged order

Please Notify FAITH FOODS/FOI/FFOIPL within 2-3 days of delivery via email at info@faithfoods.com.

  • Include the order number, a photo of the invoice, one outer box image, and two clear images of the damaged product.
  • If multiple items were shipped, only the damaged product may be returned and replaced.
  • We will replace the product(s) promptly and work to find a suitable resolution.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.
Items missing from the order

Please Notify FAITH FOODS/FOI/FFOIPL within 2-3 days of delivery via email at info@faithfoods.com.

  • Include the order number, a photo of the invoice, one outer box image, and two clear images of the opened box showing all received items.
  • Refund requests will not be accepted, but we will promptly re-send the missing product.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.
Items spoiled in the order

Please Notify FAITH FOODS/FOI/FFOIPL within 4-5 days of delivery via email at info@faithfoods.com.

  • Provide the order number, packaging/manufacture date, and clear images or video of the spoiled product.
  • Returns will not be accepted due to variations in taste, texture, color, or aroma, as our products are natural and handmade, leading to batch differences. We ensure no compromise in quality and maintain maximum nutritional value.
  • We will work towards an amicable resolution and replace the product after due investigation.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.
How to contact support?

For any inquiries, feel free to contact us at info@faithfoods.com.

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info@faithfoods.com

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